Refund policy

Return & Exchange Policy

Thank you for shopping with us! We are committed to delivering high-quality products and exceptional customer service. Please take a moment to read our Return & Exchange Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. General Policy Overview

All products sold through our Shopify store are non-returnable and non-cancellable once the order is placed. We follow a strict no return and no cancellation policy, regardless of the reason, unless the item received is either damaged or incorrect.

We urge our customers to review their orders carefully before proceeding with payment. Each product listing includes detailed descriptions, images, sizing, and other relevant specifications. If you require any additional information before making a purchase, please feel free to contact our customer support team.

2. No Returns or Cancellations

Once an order has been successfully placed on our website, it cannot be cancelled or returned for any reason, including but not limited to:

  • Change of mind

  • Incorrect selection

  • Delay in delivery due to logistical reasons

  • Personal disinterest after receiving the item

  • Duplicate order

All sales are considered final. Please be sure of your selection before making the purchase.

3. Exchange Policy – Damaged or Incorrect Items Only

Exchanges are applicable only under the following two conditions:

  1. The product delivered is damaged or defective

  2. The product received is incorrect or does not match the order placed

  3. Exchange Delivery time frame will be 5 to 7 business days. 
  4. Replacement Delivery timeframe will be 5 to 7 business days.

3.1 Conditions for Eligibility of Exchange:

To qualify for an exchange, the following conditions must be met:

  • You must notify us within 48 hours of receiving the product.

  • The item must be unopened, unused, and in the same condition that you received it.

  • The product must be returned to us in its original packaging along with all accessories, tags, and labels.

  • A clear image or video proof showing the damage or incorrect item must be submitted along with your request.

3.2 How to Request an Exchange:

To initiate an exchange, please follow these steps:

  1. Email our support team at cs.kickcart@gmail.com within 48 hours of delivery. 

  2. Mention your Order ID and Exchange Request Reason in the subject line,  a brief description of the issue, and attach photos or videos showing the problem. Please make sure to include the word "exchange required" in the subject line for timely response. 
    Below is an example of subject line-

    SUBJECT: Request for Exchange, Order ID: xxxx , Reason: Received incorret item. 

  3. Our support team will assess your request and respond within 2-3 business days.

  4. If approved, we will arrange for a reverse pickup or request you to courier the item to our warehouse. Once we receive the item and verify its condition, we will dispatch the replacement at no extra cost.

Please note: We reserve the right to refuse an exchange if the item shows signs of use, if the packaging is damaged, or if the issue does not match your claim.

4. What Qualifies as a Damaged or Incorrect Item?

We consider an item damaged if:

  • It is broken, cracked, or visibly torn upon delivery

  • It has significant dents or marks not caused during shipping

  • It is leaking (for liquid-based products)

An item is considered incorrect if:

  • It is a completely different product from what was ordered

  • It is the wrong size, color, or variant (provided you did not make the wrong selection yourself)

Minor cosmetic issues due to packaging or shipping (e.g., slightly crumpled boxes, superficial scratches) do not qualify as damage. Similarly, if the customer mistakenly ordered the wrong item, it does not qualify as an incorrect item.

5. Packaging & Return Instructions

In case an exchange is approved, please ensure the product is:

  • Packed securely to prevent further damage during transit

  • Shipped with a valid tracking number

  • Returned within 7 calendar days of the approval date

We are not liable for items lost or damaged in return transit due to inadequate packaging or customer mishandling.

6. Rejected Exchange Claims

We reserve the right to reject your exchange request under the following conditions:

  • Request was made after 48 hours of delivery

  • Proof of damage/incorrect product was not submitted

  • Product has been used, worn, washed, or tampered with

  • Packaging is damaged or missing

  • The product was purchased on sale or under any promotional offer marked as “final sale”

Rejected claims are not eligible for resubmission unless new, compelling evidence is provided.

7. Refunds

We do not offer refunds under any circumstances. Even in the case of a damaged or incorrect product, our sole obligation is to replace the product with the correct one.

Refunds will not be processed for:

  • Delayed shipping or delivery

  • Non-acceptance of product by customer

  • Return of product without prior approval

  • Inability to use the product due to customer error

8. Shipping Charges

In case of approved exchanges due to damage or incorrect items, we will bear the shipping charges for both the reverse pickup and re-delivery.

However, if the product is found to be tampered with, misrepresented, or ineligible upon inspection, the customer will be responsible for any incurred shipping costs, and the product will be returned to them without replacement.

9. Products Not Eligible for Exchange

The following categories are strictly non-returnable and non-exchangeable under all conditions:

  • Custom or made-to-order products

  • Sale items marked as “final sale”

10. Customer Responsibility

It is the customer’s responsibility to:

  • Provide the correct delivery address, contact number, and order details

  • Track the order once it has been dispatched

  • Accept delivery upon arrival

  • Raise issues, if any, within the stipulated time frame

Failure to comply with these responsibilities may result in disqualification from any claim or support.

11. Contact Information

If you have questions regarding your order, delivery, or exchange eligibility, please contact us at:

Customer Support Email: cs.kickcart@gmail.com
Phone: +91 7014696924
Business Hours: Monday to Saturday, 10 AM to 6 PM

We appreciate your understanding and cooperation in adhering to our policy. We operate under these terms to maintain fairness, transparency, and the smooth functioning of our business while ensuring genuine customer grievances are appropriately addressed.

Thank you for your trust in us. Happy shopping!